Jira Software Cloud + Zendesk Integrations
Put Jira Software Cloud + Zendesk to work with AI and enterprise-grade automation
Learn more about Jira Software Cloud integrations or talk to a human
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Workflows you can build between Jira Software Cloud and Zendesk
See the kind of workflows teams build with Jira Software Cloud and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
Jira Software Cloud + Zendesk
When a new ticket is created in Zendesk, create a connected issue in Jira Software Cloud for tracking.
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Zendesk, create a matching task in Jira Software Cloud for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Jira Software Cloud, update the status of the related support ticket in Zendesk so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in Jira Software Cloud.
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Browse the full workflow library →
Looking to achieve something else with Jira Software Cloud and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Jira Software Cloud and Zendesk
Everything Jira Software Cloud and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Jira Software Cloud Explore Jira Software Cloud →
Jira Software Cloud is an issue tracking and project management software designed for agile software development teams to plan, track, and release code.
Knit's Integrations Agent builds Jira Software Cloud's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Jira Software Cloud's API.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
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Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Jira Software Cloud + Zendesk
Is there a pre-built Jira Software Cloud + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Jira Software Cloud and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Jira Software Cloud or Zendesk connector?
No. The Agent works whether or not Jira Software Cloud or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Jira Software Cloud whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Jira Software Cloud changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.