Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in Jira Software Cloud.
See all Jira Software Cloud + Zendesk integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Jira Software Cloud Explore Jira Software Cloud →
TriggersFires when a new task or card is created in Jira Software Cloud.
Fires when a task in Jira Software Cloud is marked complete.
Fires when a task's due date in Jira Software Cloud is coming up.
Fires when a comment is added to a task in Jira Software Cloud.
Creates a new task in Jira Software Cloud.
Updates a task's status or assignee in Jira Software Cloud.
Posts a comment on a task in Jira Software Cloud.
Moves a task in Jira Software Cloud to a different board or list.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket is created in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts an internal or public comment on a ticket in Zendesk.
More Jira Software Cloud + Zendesk workflows
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Zendesk, create a matching task in Jira Software Cloud for product engineers to investigate.
See details
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Jira Software Cloud, update the status of the related support ticket in Zendesk so support can notify the customer.
See details
See all Jira Software Cloud + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Flag SLA breaches on project management task boards” between Jira Software Cloud and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Jira Software Cloud and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Jira Software Cloud whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Jira Software Cloud changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.