When notification response in xMatters, sync it to Jira Software Server.

When a notification response is logged in xMatters, update the associated issue in Jira Software Server.

Try:

See all Jira Software Server + xMatters integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jira Software Server Explore Jira Software Server →

Triggers

New task created

Fires when a new task, job or item is created in Jira Software Server.

Task completed

Fires when a task in Jira Software Server is marked complete.

Due date approaching

Fires when a task's due date in Jira Software Server is coming up.

Status changed

Fires when a task, job or project changes status in Jira Software Server.

Actions

Create task

Creates a new task, job or item in Jira Software Server.

Update task

Updates a task's status or assignee in Jira Software Server.

Add comment

Posts a comment on a task in Jira Software Server.

Assign task

Assigns a task in Jira Software Server to a team member.

xMatters Explore xMatters →

Triggers

New alert

Fires when a monitor or check in xMatters raises an alert.

New or updated incident

Fires when an incident is opened or updated in xMatters.

Monitor state changed

Fires when a monitored site, service or alarm in xMatters changes state.

Actions

Create incident

Opens a new incident or alert in xMatters.

Acknowledge incident

Acknowledges an open incident in xMatters.

Resolve incident

Resolves an incident in xMatters.

Create a task for each incident When an incident is opened in xMatters, create a task in Jira Software Server and assign it to the owning team. See details

Schedule the post-incident review When an incident is resolved in xMatters, add a review task with a due date in Jira Software Server. See details

Track recurring alerts When the same monitor alerts again in xMatters, add a comment to its existing task in Jira Software Server. See details

See all Jira Software Server + xMatters integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “When notification response in xMatters, sync it to Jira Software Server.” between Jira Software Server and xMatters?

Yes — describe it in the box above and Knit's Integrations Agent researches Jira Software Server and xMatters's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why send incidents to a project management tool?

The alert is handled in xMatters, but the follow-up work lives in Jira Software Server. Creating tasks automatically keeps that work visible and assigned.

Can I track action items from each incident?

Yes. When an incident is resolved in xMatters, create a task in Jira Software Server for the review and any follow-up actions.