Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in JivoChat, create a matching task in Asana for product engineers to investigate.

Try:

See all JivoChat + Asana integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

JivoChat Explore JivoChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in JivoChat.

Ticket status changed

Fires when a ticket's status changes in JivoChat.

Ticket assigned

Fires when a ticket in JivoChat is assigned to an agent.

SLA breached

Fires when a ticket in JivoChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in JivoChat.

Update ticket status

Updates a ticket's status in JivoChat.

Assign ticket

Assigns a ticket in JivoChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in JivoChat.

Asana Explore Asana →

Triggers

New task created

Fires when a new task, job or item is created in Asana.

Task completed

Fires when a task in Asana is marked complete.

Due date approaching

Fires when a task's due date in Asana is coming up.

Status changed

Fires when a task, job or project changes status in Asana.

Actions

Create task

Creates a new task, job or item in Asana.

Update task

Updates a task's status or assignee in Asana.

Add comment

Posts a comment on a task in Asana.

Assign task

Assigns a task in Asana to a team member.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Asana, update the status of the related support ticket in JivoChat so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in JivoChat, post an urgent warning comment directly on the related task in Asana. See details

See all JivoChat + Asana integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between JivoChat and Asana?

Yes — describe it in the box above and Knit's Integrations Agent researches JivoChat and Asana's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Asana whenever a ticket in JivoChat is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving JivoChat.

Can status updates flow back to the original ticket?

Yes — when the linked task in Asana changes status, the Agent can post that update back onto the original ticket in JivoChat automatically.