Turn flagged messages into support tickets

When a message is flagged or reacted to in Telegram, automatically create a new ticket in JivoChat with the original message content attached.

Try:

See all JivoChat + Telegram integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

JivoChat Explore JivoChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in JivoChat.

Ticket status changed

Fires when a ticket's status changes in JivoChat.

Ticket assigned

Fires when a ticket in JivoChat is assigned to an agent.

SLA breached

Fires when a ticket in JivoChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in JivoChat.

Update ticket status

Updates a ticket's status in JivoChat.

Assign ticket

Assigns a ticket in JivoChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in JivoChat.

Telegram Explore Telegram →

Triggers

New message posted

Fires when a new message is posted to a channel in Telegram.

New channel created

Fires when a new channel is created in Telegram.

Mentioned in a message

Fires when your team or a keyword is mentioned in Telegram.

New file shared

Fires when a new file is shared in Telegram.

Actions

Send channel message

Posts a message to a channel in Telegram.

Send direct message

Sends a direct message to a specific person in Telegram.

Add reaction

Reacts to a message in Telegram.

Invite user to channel

Adds a user to a channel in Telegram.

Post ticket status updates back to the channel When a ticket's status changes in JivoChat, send an update to the original channel or thread in Telegram so the requester stays in the loop. See details

Escalate urgent channel mentions into priority tickets When your team is mentioned in an urgent message in Telegram, create a high-priority ticket in JivoChat so nothing slips through chat. See details

See all JivoChat + Telegram integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn flagged messages into support tickets” between JivoChat and Telegram?

Yes — describe it in the box above and Knit's Integrations Agent researches JivoChat and Telegram's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Messaging + Ticketing automation?

Creating a ticket in JivoChat from a flagged or reacted-to message in Telegram, with the original message content carried over automatically.

Can ticket status updates post back into the original channel?

Yes — the Agent can post a status update back into the Telegram channel or thread when the linked ticket's status changes in JivoChat.