Open onboarding support tickets for newly closed deals

When a deal is won in Karlia, automatically create a ticket in Stonly so support engineers can initiate customer onboarding.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Karlia Explore Karlia →

Triggers

New lead created

Fires when a new lead or contact is created in Karlia.

Deal stage changed

Fires when a deal moves to a new stage in Karlia.

Deal won

Fires when a deal is marked won in Karlia.

Contact updated

Fires when a field on a contact changes in Karlia.

Actions

Create or update contact

Creates or updates a contact in Karlia.

Create deal

Creates a new deal in Karlia.

Update deal stage

Moves a deal to a new stage in Karlia.

Log activity

Logs a call, email, or note against a record in Karlia.

Stonly Explore Stonly →

Triggers

New ticket created

Fires when a new support ticket is created in Stonly.

Ticket status changed

Fires when a ticket's status changes in Stonly.

Ticket assigned

Fires when a ticket in Stonly is assigned to an agent.

SLA breached

Fires when a ticket in Stonly breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Stonly.

Update ticket status

Updates a ticket's status in Stonly.

Assign ticket

Assigns a ticket in Stonly to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Stonly.

Log activity in CRM when customer tickets are created When a new ticket is created in Stonly, automatically log activity in Karlia so account managers stay informed of open customer issues. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Stonly, automatically update the deal stage in Karlia to alert sales leaders of potential account risks. See details

See all Karlia + Stonly integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Open onboarding support tickets for newly closed deals” between Karlia and Stonly?

Yes — describe it in the box above and Knit's Integrations Agent researches Karlia and Stonly's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Karlia and Stonly?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Karlia can automatically generate a ticket in Stonly for implementation support.