Update deal stages when critical support SLAs are breached
If an SLA is breached in Stonly, automatically update the deal stage in Karlia to alert sales leaders of potential account risks.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Karlia Explore Karlia →
TriggersFires when a new lead or contact is created in Karlia.
Fires when a deal moves to a new stage in Karlia.
Fires when a deal is marked won in Karlia.
Fires when a field on a contact changes in Karlia.
Creates or updates a contact in Karlia.
Creates a new deal in Karlia.
Moves a deal to a new stage in Karlia.
Logs a call, email, or note against a record in Karlia.
Stonly Explore Stonly →
TriggersFires when a new support ticket is created in Stonly.
Fires when a ticket's status changes in Stonly.
Fires when a ticket in Stonly is assigned to an agent.
Fires when a ticket in Stonly breaches its response SLA.
Creates a new ticket in Stonly.
Updates a ticket's status in Stonly.
Assigns a ticket in Stonly to an agent.
Posts an internal or public comment on a ticket in Stonly.
More Karlia + Stonly workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Karlia, automatically create a ticket in Stonly so support engineers can initiate customer onboarding.
See details
Log activity in CRM when customer tickets are created
When a new ticket is created in Stonly, automatically log activity in Karlia so account managers stay informed of open customer issues.
See details
See all Karlia + Stonly integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update deal stages when critical support SLAs are breached” between Karlia and Stonly?
Yes — describe it in the box above and Knit's Integrations Agent researches Karlia and Stonly's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Karlia and Stonly?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Karlia can automatically generate a ticket in Stonly for implementation support.