Attach meeting recordings to support tickets
When a call recording becomes ready in Zoom, automatically add a comment with the recording link to the related ticket in Kayako.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Kayako Explore Kayako →
TriggersFires when a new support ticket or chat conversation starts in Kayako.
Fires when a ticket's status changes in Kayako.
Fires when a ticket in Kayako is assigned to an agent.
Fires when a ticket in Kayako breaches its response SLA.
Creates a new ticket in Kayako.
Updates a ticket's status in Kayako.
Assigns a ticket in Kayako to an agent.
Posts a reply or internal note on a ticket or conversation in Kayako.
Zoom Explore Zoom →
TriggersFires when a meeting in Zoom begins.
Fires when a meeting in Zoom ends.
Fires when someone registers for a meeting or webinar in Zoom.
Fires when a meeting recording in Zoom finishes processing.
Schedules a new meeting in Zoom.
Updates the time or details of a meeting in Zoom.
Sends a meeting invite via Zoom.
Retrieves a meeting recording link from Zoom.
More Kayako + Zoom workflows
Schedule support meetings for escalated tickets
When a ticket status changes to escalated in Kayako, automatically create a video meeting in Zoom and send an invitation to the customer.
See details
Create tickets when call attendees join
When a registrant is added to a scheduled meeting in Zoom, automatically create a follow-up ticket in Kayako to track follow-up tasks.
See details
See all Kayako + Zoom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Attach meeting recordings to support tickets” between Kayako and Zoom?
Yes — describe it in the box above and Knit's Integrations Agent researches Kayako and Zoom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support agents schedule meetings directly through tickets?
Yes, when ticket updates happen or specific conditions are met, support software can automatically schedule virtual meetings and dispatch calendar invites.
How does call recording access improve support ticketing?
Once a meeting ends, recording links can be automatically added as internal ticket comments so team members have complete context on customer conversations.