Open onboarding support tickets for newly closed deals

When a deal is won in Kommo, automatically create a ticket in Darwin AI so support engineers can initiate customer onboarding.

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See all Kommo + Darwin AI integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kommo Explore Kommo →

Triggers

New lead created

Fires when a new lead or contact is created in Kommo.

Deal stage changed

Fires when a deal moves to a new stage in Kommo.

Deal won

Fires when a deal is marked won in Kommo.

Contact updated

Fires when a field on a contact changes in Kommo.

Actions

Create or update contact

Creates or updates a contact in Kommo.

Create deal

Creates a new deal in Kommo.

Update deal stage

Moves a deal to a new stage in Kommo.

Log activity

Logs a call, email, or note against a record in Kommo.

Darwin AI Explore Darwin AI →

Triggers

New ticket created

Fires when a new support ticket is created in Darwin AI.

Ticket status changed

Fires when a ticket's status changes in Darwin AI.

Ticket assigned

Fires when a ticket in Darwin AI is assigned to an agent.

SLA breached

Fires when a ticket in Darwin AI breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Darwin AI.

Update ticket status

Updates a ticket's status in Darwin AI.

Assign ticket

Assigns a ticket in Darwin AI to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Darwin AI.

Log activity in CRM when customer tickets are created When a new ticket is created in Darwin AI, automatically log activity in Kommo so account managers stay informed of open customer issues. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Darwin AI, automatically update the deal stage in Kommo to alert sales leaders of potential account risks. See details

See all Kommo + Darwin AI integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Open onboarding support tickets for newly closed deals” between Kommo and Darwin AI?

Yes — describe it in the box above and Knit's Integrations Agent researches Kommo and Darwin AI's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Kommo and Darwin AI?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Kommo can automatically generate a ticket in Darwin AI for implementation support.