Log activity in CRM when customer tickets are created

When a new ticket is created in JivoChat, automatically log activity in Kommo so account managers stay informed of open customer issues.

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See all Kommo + JivoChat integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kommo Explore Kommo →

Triggers

New contact or lead

Fires when a new contact or lead is added to Kommo.

Contact updated

Fires when a field on a contact changes in Kommo.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Kommo.

Deal won

Fires when a deal is marked won in Kommo.

Actions

Create or update contact

Creates or updates a contact in Kommo.

Create deal

Creates a new deal in Kommo.

Update record stage

Moves a deal or record to a new stage in Kommo.

Log activity

Logs a call, email, or note against a record in Kommo.

JivoChat Explore JivoChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in JivoChat.

Ticket status changed

Fires when a ticket's status changes in JivoChat.

Ticket assigned

Fires when a ticket in JivoChat is assigned to an agent.

SLA breached

Fires when a ticket in JivoChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in JivoChat.

Update ticket status

Updates a ticket's status in JivoChat.

Assign ticket

Assigns a ticket in JivoChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in JivoChat.

Open onboarding support tickets for newly closed deals When a deal is won in Kommo, automatically create a ticket in JivoChat so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in JivoChat, automatically update the deal stage in Kommo to alert sales leaders of potential account risks. See details

See all Kommo + JivoChat integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Kommo and JivoChat?

Yes — describe it in the box above and Knit's Integrations Agent researches Kommo and JivoChat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Kommo and JivoChat?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Kommo can automatically generate a ticket in JivoChat for implementation support.