LiveAgent + Hiver Integrations
Put LiveAgent + Hiver to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between LiveAgent and Hiver
See the kind of workflows teams build with LiveAgent and Hiver below — describe the exact one you want above and the Agent builds it on demand.
LiveAgent + Hiver
When a new customer is created in LiveAgent, sync their contact details with Hiver.
Convert customer emails into support tickets
When a new customer email is received in Hiver, automatically create a tracking ticket in LiveAgent.
See details
Notify customers when tickets are updated
When a support ticket status changes in LiveAgent, automatically send a status update email to the submitter via Hiver.
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Send urgent alerts for SLA breaches
When an SLA deadline is breached in LiveAgent, automatically send an urgent notification email to support managers via Hiver.
See details
Browse the full workflow library →
Looking to achieve something else with LiveAgent and Hiver?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for LiveAgent and Hiver
Everything LiveAgent and Hiver can do inside a workflow — the triggers that start one and the actions that run when it fires.
LiveAgent Explore LiveAgent →
LiveAgent is a customer service platform that combines multi-channel ticketing, live chat, and call center management.
TriggersTriggers when a new customer is added to system. (uses API v3).
Triggers when a new customer is added to system.
Add customer to group.
Creates new conversation.
Adds new contact/customer to system.
Removes customer from particular group.
Hiver Explore Hiver →
Hiver is a customer service solution that converts Google Workspace email inboxes into collaborative team ticketing systems.
TriggersTriggers when a conversation's status, assignee, contact, or tags are modified.
Triggers when a CSAT rating is received for a conversation.
Triggers when an email is sent from or received into a shared mailbox.
Triggers when a new conversation is received into a shared mailbox.
Triggers when a new conversation is sent from a shared mailbox.
Triggers when a new note is created in a shared conversation.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Other Email apps on Knit
Explore more Email integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
ActiveCampaign Postmark
ActiveCampaign Postmark is a transactional email delivery service designed to help developers send application emails and monitor delivery performance.
Adestra
Adestra is an enterprise email marketing software platform providing message personalization, automation, and campaign delivery tracking.
Amazon SES
A cloud-based email sending service designed to send transactional, notification, and bulk marketing emails reliably.
Autoklose
Autoklose is an email sales automation platform designed to manage contacts, automate outreach campaigns, and engage prospects.
BigMailer
BigMailer is an email marketing and newsletter platform that allows agencies and high-volume senders to manage bulk email campaigns.
Bluetick.io
Bluetick.io is an automated email follow-up platform designed to help sales teams engage prospects and streamline outreach.
Bouncer
Bouncer is an email verification and deliverability platform for cleaning and validating email lists.
Ceipal
Ceipal is talent acquisition and communication software designed to manage recruitment workflows and email outreach.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about LiveAgent + Hiver
Is there a pre-built LiveAgent + Hiver automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches LiveAgent and Hiver's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built LiveAgent or Hiver connector?
No. The Agent works whether or not LiveAgent or Hiver already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Hiver and LiveAgent help customer support teams?
Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.
Can urgent ticket alerts be sent via email?
Yes, events like SLA breaches or ticket reassignments in LiveAgent can instantly send email alerts through Hiver.