Convert customer emails into support tickets

When a new customer email is received in Hiver, automatically create a tracking ticket in LiveAgent.

Try:

See all LiveAgent + Hiver integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveAgent Explore LiveAgent →

Triggers

New ticket created

Fires when a new support ticket is created in LiveAgent.

Ticket status changed

Fires when a ticket's status changes in LiveAgent.

Ticket assigned

Fires when a ticket in LiveAgent is assigned to an agent.

SLA breached

Fires when a ticket in LiveAgent breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveAgent.

Update ticket status

Updates a ticket's status in LiveAgent.

Assign ticket

Assigns a ticket in LiveAgent to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in LiveAgent.

Hiver Explore Hiver →

Triggers

Email received

Fires when a new email arrives in Hiver.

Email sent

Fires when an email is sent from Hiver.

Email opened

Fires when a tracked email sent via Hiver is opened.

Email bounced

Fires when an email sent via Hiver bounces.

Actions

Send email

Sends an email via Hiver.

Create draft

Creates a draft email in Hiver.

Add label

Applies a label or folder to an email in Hiver.

Move to folder

Moves an email into a different folder in Hiver.

Notify customers when tickets are updated When a support ticket status changes in LiveAgent, automatically send a status update email to the submitter via Hiver. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in LiveAgent, automatically send an urgent notification email to support managers via Hiver. See details

See all LiveAgent + Hiver integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert customer emails into support tickets” between LiveAgent and Hiver?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveAgent and Hiver's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Hiver and LiveAgent help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in LiveAgent can instantly send email alerts through Hiver.