LiveAgent + Microsoft Teams Integrations
Put LiveAgent + Microsoft Teams to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between LiveAgent and Microsoft Teams
See the kind of workflows teams build with LiveAgent and Microsoft Teams below — describe the exact one you want above and the Agent builds it on demand.
LiveAgent + Microsoft Teams
When a new customer is created in LiveAgent, post an announcement message in Microsoft Teams.
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in LiveAgent, automatically post an urgent notification in Microsoft Teams so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Microsoft Teams, create a detailed support ticket in LiveAgent to keep accountability clear.
See details
Notify assigned agents on direct messages when tickets update
When a ticket status changes in LiveAgent, send a direct message in Microsoft Teams to notify the assigned team member without cluttering email inboxes.
See details
Browse the full workflow library →
Looking to achieve something else with LiveAgent and Microsoft Teams?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for LiveAgent and Microsoft Teams
Everything LiveAgent and Microsoft Teams can do inside a workflow — the triggers that start one and the actions that run when it fires.
LiveAgent Explore LiveAgent →
LiveAgent is a customer service platform that combines multi-channel ticketing, live chat, and call center management.
TriggersTriggers when a new customer is added to system. (uses API v3).
Triggers when a new customer is added to system.
Add customer to group.
Creates new conversation.
Adds new contact/customer to system.
Removes customer from particular group.
Microsoft Teams Explore Microsoft Teams →
Microsoft Teams is a workspace collaboration software combining persistent chat, video meetings, file storage, and application integration.
TriggersTriggers when a new channel is created within a team.
Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
Triggers when a new message is received in a chat.
Triggers when a new chat is created.
Triggers when a new member is added to a team. Requires installation of the Zapier app from the Teams Store.
Triggers when a new message is posted in a channel. Requires installation of the Zapier app from the Teams Store.
Creates a new channel within a team. Requires installation of the Zapier app from the Teams Store.
Creates a new one-on-one chat between you and a team member.
Creates a new chat (one-on-one or group) and sends an initial message. If you select only yourself, no chat is created — the message is sent to your own Teams chat (shown as "(You)" in the Chat dropdown).
Edit an existing message in a chat.
Creates a new private channel within a team. Requires installation of the Zapier app from the Teams Store.
Creates a reply to a channel message.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
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AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Other Team Chat apps on Knit
Explore more Team Chat integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Chanty
Chanty is a team messaging application featuring group chat, voice messages, video calls, and integrated task management tools.
Chatwork
Chatwork is a business messaging platform that combines group chat, task management, video calling, and file sharing for team collaboration.
Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Fleep
Fleep is a messaging and team collaboration tool that combines chat, project tasks, and file sharing in one platform.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Glue
A team messaging and collaboration platform designed to streamline workplace conversations, file sharing, and internal updates.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about LiveAgent + Microsoft Teams
Is there a pre-built LiveAgent + Microsoft Teams automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches LiveAgent and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built LiveAgent or Microsoft Teams connector?
No. The Agent works whether or not LiveAgent or Microsoft Teams already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Microsoft Teams can automatically create a ticket in LiveAgent to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in LiveAgent, an urgent message is posted into a channel in Microsoft Teams to alert engineers or managers immediately.