Notify assigned agents on direct messages when tickets update
When a ticket status changes in LiveAgent, send a direct message in Microsoft Teams to notify the assigned team member without cluttering email inboxes.
See all LiveAgent + Microsoft Teams integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
LiveAgent Explore LiveAgent →
TriggersFires when a new support ticket is created in LiveAgent.
Fires when a ticket's status changes in LiveAgent.
Fires when a ticket in LiveAgent is assigned to an agent.
Fires when a ticket in LiveAgent breaches its response SLA.
Creates a new ticket in LiveAgent.
Updates a ticket's status in LiveAgent.
Assigns a ticket in LiveAgent to an agent.
Posts an internal or public comment on a ticket in LiveAgent.
Microsoft Teams Explore Microsoft Teams →
TriggersFires when a new message is posted to a channel in Microsoft Teams.
Fires when your team or a keyword is mentioned in Microsoft Teams.
Fires when a new channel is created in Microsoft Teams.
Fires when a new file is shared in Microsoft Teams.
Posts a message to a channel in Microsoft Teams.
Sends a direct message to a person in Microsoft Teams.
Creates a new channel in Microsoft Teams.
Adds a user to a channel in Microsoft Teams.
More LiveAgent + Microsoft Teams workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in LiveAgent, automatically post an urgent notification in Microsoft Teams so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Microsoft Teams, create a detailed support ticket in LiveAgent to keep accountability clear.
See details
See all LiveAgent + Microsoft Teams integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify assigned agents on direct messages when tickets update” between LiveAgent and Microsoft Teams?
Yes — describe it in the box above and Knit's Integrations Agent researches LiveAgent and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Microsoft Teams can automatically create a ticket in LiveAgent to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in LiveAgent, an urgent message is posted into a channel in Microsoft Teams to alert engineers or managers immediately.