When new reply in InvGate Service Management, sync it to MaintainX.

When a reply is added in InvGate Service Management, sync ticket updates to work orders in MaintainX.

Try:

See all MaintainX + InvGate Service Management integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

MaintainX Explore MaintainX →

Triggers

New task created

Fires when a new task, job or item is created in MaintainX.

Task completed

Fires when a task in MaintainX is marked complete.

Due date approaching

Fires when a task's due date in MaintainX is coming up.

Status changed

Fires when a task, job or project changes status in MaintainX.

Actions

Create task

Creates a new task, job or item in MaintainX.

Update task

Updates a task's status or assignee in MaintainX.

Add comment

Posts a comment on a task in MaintainX.

Assign task

Assigns a task in MaintainX to a team member.

InvGate Service Management Explore InvGate Service Management →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in InvGate Service Management.

Ticket status changed

Fires when a ticket's status changes in InvGate Service Management.

Ticket assigned

Fires when a ticket in InvGate Service Management is assigned to an agent.

SLA breached

Fires when a ticket in InvGate Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in InvGate Service Management.

Update ticket status

Updates a ticket's status in InvGate Service Management.

Assign ticket

Assigns a ticket in InvGate Service Management to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in InvGate Service Management.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in InvGate Service Management, create a matching task in MaintainX for product engineers to investigate. See details

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in MaintainX, update the status of the related support ticket in InvGate Service Management so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in InvGate Service Management, post an urgent warning comment directly on the related task in MaintainX. See details

See all MaintainX + InvGate Service Management integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new reply in InvGate Service Management, sync it to MaintainX.” between MaintainX and InvGate Service Management?

Yes — describe it in the box above and Knit's Integrations Agent researches MaintainX and InvGate Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in MaintainX whenever a ticket in InvGate Service Management is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving InvGate Service Management.

Can status updates flow back to the original ticket?

Yes — when the linked task in MaintainX changes status, the Agent can post that update back onto the original ticket in InvGate Service Management automatically.