Log developer issues from document status changes

When a specification document status changes in ManageEngine ServiceDesk Plus Cloud, automatically create an issue in xMatters so engineers can start development.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ManageEngine ServiceDesk Plus Cloud Explore ManageEngine ServiceDesk Plus Cloud →

Triggers

New page created

Fires when a new page or doc is created in ManageEngine ServiceDesk Plus Cloud.

Record added

Fires when a new record is added to a database or table in ManageEngine ServiceDesk Plus Cloud.

Doc published

Fires when a doc in ManageEngine ServiceDesk Plus Cloud is published or shared.

Status changed

Fires when a status field changes on a record in ManageEngine ServiceDesk Plus Cloud.

Actions

Create page from template

Starts a new page in ManageEngine ServiceDesk Plus Cloud from a saved template.

Add or update record

Creates or updates a record in ManageEngine ServiceDesk Plus Cloud.

Append text

Adds text to the end of an existing doc in ManageEngine ServiceDesk Plus Cloud.

Move page

Moves a page in ManageEngine ServiceDesk Plus Cloud into a different space.

xMatters Explore xMatters →

Triggers

New issue captured

Fires when a new error or issue is captured in xMatters.

Issue status changed

Fires when an issue's status changes in xMatters.

Deployment tracked

Fires when a new deployment is tracked in xMatters.

Actions

Create issue

Creates or updates an issue in xMatters.

Assign issue

Assigns an issue in xMatters to a teammate.

Resolve issue

Resolves or mutes an issue in xMatters.

Document tracked software deployments in wiki pages When a deployment is tracked in xMatters, automatically append release details to the corresponding product page in ManageEngine ServiceDesk Plus Cloud. See details

Record captured software issues in central document tables When a new issue is captured in xMatters, automatically add a record to the centralized bug database in ManageEngine ServiceDesk Plus Cloud. See details

See all ManageEngine ServiceDesk Plus Cloud + xMatters integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log developer issues from document status changes” between ManageEngine ServiceDesk Plus Cloud and xMatters?

Yes — describe it in the box above and Knit's Integrations Agent researches ManageEngine ServiceDesk Plus Cloud and xMatters's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect development platforms in xMatters to document tools in ManageEngine ServiceDesk Plus Cloud?

It automatically keeps release records and bug tables updated in ManageEngine ServiceDesk Plus Cloud while letting documentation status changes in ManageEngine ServiceDesk Plus Cloud generate software issues in xMatters.

Can deployment updates in xMatters update team documentation in ManageEngine ServiceDesk Plus Cloud?

Yes, whenever a deployment is tracked in xMatters, release details can automatically append text to release documentation pages in ManageEngine ServiceDesk Plus Cloud.