Mention + Intercom Integrations, Built by an AI Agent
Put Mention + Intercom to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Mention and Intercom
See the kind of workflows teams build with Mention and Intercom below — describe the exact one you want above and the Agent builds it on demand.
Mention + Intercom
When a new mention is detected in Mention, log a conversation or tag a user in Intercom.
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Turn public social mentions into support tickets
When a user posts a new mention or comment on Mention, automatically create a new ticket in Intercom so support teams can respond quickly.
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Reply to customer social comments when ticket status changes
When a ticket status is marked as resolved in Intercom, automatically publish a reply to the original social comment in Mention.
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Browse the full workflow library →
Looking to achieve something else with Mention and Intercom?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Mention and Intercom
Everything Mention and Intercom can do inside a workflow — the triggers that start one and the actions that run when it fires.
Mention Explore Mention →
A media monitoring and web listening tool that tracks online brand mentions, social sentiment, and customer reviews.
TriggersTriggers when a new alert is added.
Triggers when a new mention comes through for the specified alert.
A listing of mention sources available
Creates a new alert
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
Other Social Media apps on Knit
Explore more Social Media integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Agorapulse
Agorapulse is a social media management platform that helps businesses publish content, monitor social channels, and analyze audience engagement.
Ambassify
Ambassify is an employee advocacy platform that enables organizations to engage staff and amplify marketing campaigns on social media.
Audiogram
A content creation tool that converts audio recordings into engaging social media video clips with automated captions.
Bluesky
Bluesky is a decentralized social networking platform for sharing microblogging updates and engaging with online communities.
Bluesky by Unshape
Bluesky by Unshape allows users to schedule posts and publish updates directly to the Bluesky social media network.
BrandMentions
BrandMentions is a social listening and web monitoring tool designed to track online brand mentions and market trends.
Buffer
Buffer is a social media management app that allows users to schedule posts, analyze performance, and manage multiple social accounts.
ContentStudio
ContentStudio is a social media management platform that helps businesses discover, plan, schedule, and publish content across social channels.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Mention + Intercom
Is there a pre-built Mention + Intercom automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Mention and Intercom's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Mention or Intercom connector?
No. The Agent works whether or not Mention or Intercom already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect Mention with Intercom for customer service?
It allows customer service teams to catch brand mentions or complaints on Mention and automatically route them to Intercom so no customer question is missed.
Can support agents reply to social comments directly from ticketing?
When ticket updates occur in Intercom, automated rules can queue or post responses on Mention, keeping communications synchronized across platforms.