Reply to customer social comments when ticket status changes
When a ticket status is marked as resolved in Intercom, automatically publish a reply to the original social comment in Mention.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Mention Explore Mention →
TriggersFires when a post goes live from Mention.
Fires when your brand is mentioned or a post gets a comment in Mention.
Fires when Mention finds a new post, mention or creator matching what you track.
Creates a post in Mention or adds it to the schedule.
Posts a reply to a comment in Mention.
Adds a creator, account or post to a list or campaign in Mention.
Intercom Explore Intercom →
TriggersFires when a new support ticket or chat conversation starts in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts a reply or internal note on a ticket or conversation in Intercom.
More Mention + Intercom workflows
Turn public social mentions into support tickets
When a user posts a new mention or comment on Mention, automatically create a new ticket in Intercom so support teams can respond quickly.
See details
Queue social updates when support tickets reveal widespread issues
When an SLA is breached on critical tickets in Intercom, automatically add a post to the queue in Mention to update followers on service status.
See details
See all Mention + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Reply to customer social comments when ticket status changes” between Mention and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Mention and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect Mention with Intercom for customer service?
It allows customer service teams to catch brand mentions or complaints on Mention and automatically route them to Intercom so no customer question is missed.
Can support agents reply to social comments directly from ticketing?
When ticket updates occur in Intercom, automated rules can queue or post responses on Mention, keeping communications synchronized across platforms.