Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in touchSMS, automatically log the activity on the contact's record in Mercury Connect.

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See all Mercury Connect + touchSMS integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Mercury Connect Explore Mercury Connect →

Triggers

New lead created

Fires when a new lead or contact is created in Mercury Connect.

Deal stage changed

Fires when a deal moves to a new stage in Mercury Connect.

Deal won

Fires when a deal is marked won in Mercury Connect.

Contact updated

Fires when a field on a contact changes in Mercury Connect.

Actions

Create or update contact

Creates or updates a contact in Mercury Connect.

Create deal

Creates a new deal in Mercury Connect.

Update deal stage

Moves a deal to a new stage in Mercury Connect.

Log activity

Logs a call, email, or note against a record in Mercury Connect.

touchSMS Explore touchSMS →

Triggers

New inbound SMS

Fires when a new text message is received in touchSMS.

New call

Fires when a new call comes in or out through touchSMS.

Missed call

Fires when a call is missed in touchSMS.

Call recording ready

Fires when a call recording finishes processing in touchSMS.

Actions

Send an SMS or MMS

Sends a text message through touchSMS.

Place an outbound call

Starts an outbound call via touchSMS.

Create or update a contact

Creates or updates a contact in touchSMS.

Send a voice message

Sends a recorded voice message via touchSMS.

Send text messages to newly created leads When a new lead is created in Mercury Connect, automatically send a welcome SMS via touchSMS to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Mercury Connect, send an automated SMS via touchSMS to confirm details with the client. See details

See all Mercury Connect + touchSMS integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Mercury Connect and touchSMS?

Yes — describe it in the box above and Knit's Integrations Agent researches Mercury Connect and touchSMS's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Mercury Connect and touchSMS help track phone communications?

Inbound calls, text messages, and missed calls handled in touchSMS can automatically log activities or update lead profiles directly inside Mercury Connect.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Mercury Connect can prompt touchSMS to send an automated SMS confirmation or message to the client.