Log activity in CRM when customer tickets are created
When a new ticket is created in Trengo, automatically log activity in Mews so account managers stay informed of open customer issues.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Mews Explore Mews →
TriggersFires when a lease is created, starts or ends in Mews.
Fires when a new property listing is added in Mews.
Fires when a reservation, offer or transaction is created in Mews.
Fires when an inspection is scheduled, closed or cancelled in Mews.
Adds a client, tenant or prospect in Mews.
Creates or updates a property listing in Mews.
Creates a maintenance task or work order in Mews.
Trengo Explore Trengo →
TriggersFires when a new support ticket or chat conversation starts in Trengo.
Fires when a ticket's status changes in Trengo.
Fires when a ticket in Trengo is assigned to an agent.
Fires when a ticket in Trengo breaches its response SLA.
Creates a new ticket in Trengo.
Updates a ticket's status in Trengo.
Assigns a ticket in Trengo to an agent.
Posts a reply or internal note on a ticket or conversation in Trengo.
More Mews + Trengo workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Mews, automatically create a ticket in Trengo so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Trengo, automatically update the deal stage in Mews to alert sales leaders of potential account risks.
See details
See all Mews + Trengo integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between Mews and Trengo?
Yes — describe it in the box above and Knit's Integrations Agent researches Mews and Trengo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Mews and Trengo?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Mews can automatically generate a ticket in Trengo for implementation support.