Create draft follow-up emails when text messages arrive
When a customer sends a new inbound text in touchSMS, automatically create a labeled email draft in Microsoft Office 365 for formal response.
See all Microsoft Office 365 + touchSMS integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Microsoft Office 365 Explore Microsoft Office 365 →
TriggersFires when a new email arrives in Microsoft Office 365.
Fires when an email is sent from Microsoft Office 365.
Fires when a tracked email sent via Microsoft Office 365 is opened.
Fires when an email sent via Microsoft Office 365 bounces.
Sends an email via Microsoft Office 365.
Creates a draft email in Microsoft Office 365.
Applies a label or folder to an email in Microsoft Office 365.
Moves an email into a different folder in Microsoft Office 365.
touchSMS Explore touchSMS →
TriggersFires when a new text message is received in touchSMS.
Fires when a new call comes in or out through touchSMS.
Fires when a call is missed in touchSMS.
Fires when a call recording finishes processing in touchSMS.
Sends a text message through touchSMS.
Starts an outbound call via touchSMS.
Creates or updates a contact in touchSMS.
Sends a recorded voice message via touchSMS.
More Microsoft Office 365 + touchSMS workflows
Send SMS alerts when emails bounce
When an urgent email bounces in Microsoft Office 365, automatically send a text message via touchSMS to request updated contact details.
See details
Send email summaries for missed phone calls
When a call is missed in touchSMS, send an email alert in Microsoft Office 365 so your team can quickly follow up.
See details
See all Microsoft Office 365 + touchSMS integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create draft follow-up emails when text messages arrive” between Microsoft Office 365 and touchSMS?
Yes — describe it in the box above and Knit's Integrations Agent researches Microsoft Office 365 and touchSMS's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why combine Microsoft Office 365 and touchSMS?
Combining email and SMS ensures critical messages get seen promptly by switching channels if an email bounces or a call is missed.
Can an incoming call generate an email?
Yes, missed calls or available voice recordings in touchSMS can automatically generate email notifications or drafts in Microsoft Office 365.