Log billable work when client emails are received
When a client email is received in Microsoft Outlook, automatically create a time entry in When I Work to track response time.
See all Microsoft Outlook + When I Work integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Microsoft Outlook Explore Microsoft Outlook →
TriggersFires when a new email arrives in Microsoft Outlook.
Fires when an email is sent from Microsoft Outlook.
Fires when a tracked email sent via Microsoft Outlook is opened.
Fires when an email sent via Microsoft Outlook bounces.
Sends an email via Microsoft Outlook.
Creates a draft email in Microsoft Outlook.
Applies a label or folder to an email in Microsoft Outlook.
Moves an email into a different folder in Microsoft Outlook.
When I Work Explore When I Work →
TriggersFires when a new client is added in When I Work.
Fires when a new project is created in When I Work.
Fires when a new time entry is logged in When I Work.
Fires when a timer is started in When I Work.
Creates a new client in When I Work.
Creates a new project in When I Work.
Logs a new time entry in When I Work.
Starts a timer in When I Work.
More Microsoft Outlook + When I Work workflows
Send email updates when new projects are created
When a new project is created in When I Work, automatically send an email update to stakeholders in Microsoft Outlook with kickoff details.
See details
Draft summary emails when new client accounts are added
When a new client is added in When I Work, automatically create a draft message in Microsoft Outlook welcoming them to the workspace.
See details
See all Microsoft Outlook + When I Work integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log billable work when client emails are received” between Microsoft Outlook and When I Work?
Yes — describe it in the box above and Knit's Integrations Agent researches Microsoft Outlook and When I Work's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating When I Work with Microsoft Outlook improve billable hours?
It helps teams turn incoming client communications into billable time records and keeps clients informed about project activity automatically.
Can incoming emails start timers or create work logs?
Yes, receiving specific client messages in Microsoft Outlook can automatically log time entries or create new client profiles in When I Work.