MyCase + Call Tools PCC Integrations
Put MyCase + Call Tools PCC to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between MyCase and Call Tools PCC
See the kind of workflows teams build with MyCase and Call Tools PCC below — describe the exact one you want above and the Agent builds it on demand.
MyCase + Call Tools PCC
When a new phone call is logged in Call Tools PCC, record the details in MyCase.
Log incoming SMS messages to a central workspace database
When a new text message arrives in Call Tools PCC, automatically append the content into a dedicated record in MyCase.
See details
Create call log entries when recordings are ready
Once a call recording becomes available in Call Tools PCC, generate a detailed page from a template in MyCase for review and notes.
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Send SMS notifications when document statuses update
When a project or record status changes in MyCase, send an automated SMS update from Call Tools PCC to notify the customer.
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Browse the full workflow library →
Looking to achieve something else with MyCase and Call Tools PCC?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for MyCase and Call Tools PCC
Everything MyCase and Call Tools PCC can do inside a workflow — the triggers that start one and the actions that run when it fires.
MyCase Explore MyCase →
MyCase is an all-in-one legal practice management software providing document storage, case tracking, and invoicing for law firms.
Knit's Integrations Agent builds MyCase's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against MyCase's API.
Call Tools PCC Explore Call Tools PCC →
Call Tools PCC is a cloud-based contact center software providing outbound predictive dialing and inbound telephony communication features.
TriggersTriggers when a new calendar event is created by an agent in Call Tools.
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Triggers when a new call disposition is created by an agent in Call Tools.
Triggers when a new call transcript is saved in Call Tools.
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Triggers when a individual new contact is created by an user or over the API. Does not trigger for bulk contact creation processes such as CSV imports of contacts.
Adds a contact to a bucket.
Creates a new Contact
Creates a new do not contact entry and optionally updates existing phone numbers and email addresses accordingly. Check Call Tools account settings "DNC Phone Number cascades to Contact" and "DNC Email Address cascades to Contact" if you want a do not call update on a phone number or email address to cause a DNC status on the whole contact.
Add a single tag to a existing contact.
Update a existing contact.
Updates a contact and sets do not contact to true to prevent calls and messages.
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Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about MyCase + Call Tools PCC
Is there a pre-built MyCase + Call Tools PCC automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches MyCase and Call Tools PCC's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built MyCase or Call Tools PCC connector?
No. The Agent works whether or not MyCase or Call Tools PCC already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does linking Call Tools PCC with MyCase streamline communication tracking?
Incoming text messages, missed calls, and call recordings from Call Tools PCC automatically generate or update document records in MyCase, eliminating manual data entry.
Can document updates send automated SMS follow-ups?
Yes, updating a status or record in MyCase can automatically send a text message from Call Tools PCC to your customer.