Log incoming SMS messages to a central workspace database

When a new text message arrives in Call Tools PCC, automatically append the content into a dedicated record in MyCase.

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See all MyCase + Call Tools PCC integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

MyCase Explore MyCase →

Triggers

New page created

Fires when a new page or doc is created in MyCase.

Record added

Fires when a new record is added to a database or table in MyCase.

Doc published

Fires when a doc in MyCase is published or shared.

Status changed

Fires when a status field changes on a record in MyCase.

Actions

Create page from template

Starts a new page in MyCase from a saved template.

Add or update record

Creates or updates a record in MyCase.

Append text

Adds text to the end of an existing doc in MyCase.

Move page

Moves a page in MyCase into a different space.

Call Tools PCC Explore Call Tools PCC →

Triggers

New inbound SMS

Fires when a new text message is received in Call Tools PCC.

New call

Fires when a new call comes in or out through Call Tools PCC.

Missed call

Fires when a call is missed in Call Tools PCC.

Call recording ready

Fires when a call recording finishes processing in Call Tools PCC.

Actions

Send an SMS or MMS

Sends a text message through Call Tools PCC.

Place an outbound call

Starts an outbound call via Call Tools PCC.

Create or update a contact

Creates or updates a contact in Call Tools PCC.

Send a voice message

Sends a recorded voice message via Call Tools PCC.

Create call log entries when recordings are ready Once a call recording becomes available in Call Tools PCC, generate a detailed page from a template in MyCase for review and notes. See details

Send SMS notifications when document statuses update When a project or record status changes in MyCase, send an automated SMS update from Call Tools PCC to notify the customer. See details

See all MyCase + Call Tools PCC integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log incoming SMS messages to a central workspace database” between MyCase and Call Tools PCC?

Yes — describe it in the box above and Knit's Integrations Agent researches MyCase and Call Tools PCC's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does linking Call Tools PCC with MyCase streamline communication tracking?

Incoming text messages, missed calls, and call recordings from Call Tools PCC automatically generate or update document records in MyCase, eliminating manual data entry.

Can document updates send automated SMS follow-ups?

Yes, updating a status or record in MyCase can automatically send a text message from Call Tools PCC to your customer.