Raise support tickets for critical security incidents

When a new security event occurs in Okta, automatically create a ticket in Intercom so the IT team can investigate immediately.

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See all Okta + Intercom integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Okta Explore Okta →

Triggers

New user created

Fires when a new user account is created in Okta.

User profile updated

Fires when an existing user's profile is updated in Okta.

New security event

Fires when a new security or access event is logged in Okta.

Actions

Create user

Creates a new user account in Okta.

Add user to group

Adds a user to a group in Okta.

Deactivate user

Deactivates a user's access in Okta.

Assign role to user

Assigns a role or permission level to a user in Okta.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

Provision user group access upon ticket resolution When an access request ticket status changes in Intercom, automatically add the user to the appropriate group in Okta. See details

Deactivate user accounts from offboarding tickets When an employee offboarding ticket is assigned in Intercom, automatically deactivate that user account in Okta to maintain security compliance. See details

See all Okta + Intercom integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Raise support tickets for critical security incidents” between Okta and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches Okta and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating identity management with a ticketing system streamline IT operations?

It ensures security events in Okta create actionable tickets in Intercom, while approved IT tickets in Intercom automatically handle user provisioning and account deactivation in Okta.

Can ticket status updates in Intercom automatically change user permissions in Okta?

Yes, resolving or updating support tickets in Intercom can assign roles, add users to groups, or deactivate user accounts in Okta.