OneSignal + Intercom Integrations
Put OneSignal + Intercom to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between OneSignal and Intercom
See the kind of workflows teams build with OneSignal and Intercom below — describe the exact one you want above and the Agent builds it on demand.
OneSignal + Intercom
When a new notification is created in OneSignal, log conversation activity in Intercom.
Send an SMS alert when an SLA is breached
When a ticket breaches its resolution SLA in Intercom, automatically send an urgent SMS or voice alert via OneSignal to notify the on-call lead.
See details
Automatically convert system notifications into support tickets
When a new alert is received in OneSignal, automatically open a new issue ticket in Intercom so the support team can track and resolve it.
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Notify team members when a ticket is assigned
When a ticket is assigned to an agent in Intercom, send an instant push notification through OneSignal to alert the team member immediately.
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Browse the full workflow library →
Looking to achieve something else with OneSignal and Intercom?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for OneSignal and Intercom
Everything OneSignal and Intercom can do inside a workflow — the triggers that start one and the actions that run when it fires.
OneSignal Explore OneSignal →
A customer engagement service that delivers push notifications, in-app messages, SMS, and transactional emails.
TriggersTriggers when you have one or more new notifications created.
Send a simple push notification to all devices.
Sends a new push notification to one or more devices with advanced settings.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about OneSignal + Intercom
Is there a pre-built OneSignal + Intercom automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches OneSignal and Intercom's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built OneSignal or Intercom connector?
No. The Agent works whether or not OneSignal or Intercom already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting OneSignal and Intercom improve incident response times?
By turning critical system notifications directly into support tickets and broadcasting immediate SMS or push alerts when SLAs are breached, teams can resolve urgent issues faster.
Can ticket updates in Intercom alert technicians on their mobile devices?
Yes, whenever a high-priority ticket is created or assigned, OneSignal can instantly send a push notification or voice call to the on-call team member.