Notify team members when a ticket is assigned
When a ticket is assigned to an agent in Intercom, send an instant push notification through OneSignal to alert the team member immediately.
See all OneSignal + Intercom integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
OneSignal Explore OneSignal →
TriggersFires when a new alert or notification is created in OneSignal.
Fires when someone acknowledges an alert in OneSignal.
Sends a push notification through OneSignal.
Sends an SMS or voice notification via OneSignal.
Schedules a reminder notification in OneSignal.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
More OneSignal + Intercom workflows
Send an SMS alert when an SLA is breached
When a ticket breaches its resolution SLA in Intercom, automatically send an urgent SMS or voice alert via OneSignal to notify the on-call lead.
See details
Automatically convert system notifications into support tickets
When a new alert is received in OneSignal, automatically open a new issue ticket in Intercom so the support team can track and resolve it.
See details
See all OneSignal + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify team members when a ticket is assigned” between OneSignal and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches OneSignal and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting OneSignal and Intercom improve incident response times?
By turning critical system notifications directly into support tickets and broadcasting immediate SMS or push alerts when SLAs are breached, teams can resolve urgent issues faster.
Can ticket updates in Intercom alert technicians on their mobile devices?
Yes, whenever a high-priority ticket is created or assigned, OneSignal can instantly send a push notification or voice call to the on-call team member.