Update phone contacts from website chat interactions
When a new conversation starts in Chatbase, automatically update the customer record in Onoff Business with updated channel preferences.
See all Onoff Business + Chatbase integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Onoff Business Explore Onoff Business →
TriggersFires when a new text message is received in Onoff Business.
Fires when a new call comes in or out through Onoff Business.
Fires when a call is missed in Onoff Business.
Fires when a call recording finishes processing in Onoff Business.
Sends a text message through Onoff Business.
Starts an outbound call via Onoff Business.
Creates or updates a contact in Onoff Business.
Sends a recorded voice message via Onoff Business.
Chatbase Explore Chatbase →
TriggersFires when a new chat or conversation begins in Chatbase.
Fires when Chatbase captures a lead during a conversation.
Fires when Chatbase escalates a conversation to a human.
Sends a message to a user through Chatbase.
Asks Chatbase a question against its knowledge base and returns the answer.
Uses Chatbase to summarize a chat transcript.
Opens a support ticket from an Chatbase conversation.
More Onoff Business + Chatbase workflows
Send SMS text confirmation when a lead is captured in chat
When a high-intent lead is captured in Chatbase, automatically send a follow-up text message via Onoff Business to confirm contact details.
See details
Initiate AI chat support after a missed customer call
When a phone call goes unanswered in Onoff Business, automatically send a message link via Chatbase to help the caller over automated chat.
See details
See all Onoff Business + Chatbase integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update phone contacts from website chat interactions” between Onoff Business and Chatbase?
Yes — describe it in the box above and Knit's Integrations Agent researches Onoff Business and Chatbase's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect an AI chatbot with a phone and SMS platform?
Linking Chatbase and Onoff Business creates a multi-channel support experience, seamlessly transitioning conversations from web chat to mobile SMS.
What happens when a website visitor requests a call through chat?
When a conversation handoff or lead capture occurs in Chatbase, Onoff Business can automatically send a confirmation text message or place a call.