Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Kayako, create a matching task in ProWorkflow Classic for product engineers to investigate.

Try:

See all ProWorkflow Classic + Kayako integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ProWorkflow Classic Explore ProWorkflow Classic →

Triggers

New task created

Fires when a new task or card is created in ProWorkflow Classic.

Task completed

Fires when a task in ProWorkflow Classic is marked complete.

Due date approaching

Fires when a task's due date in ProWorkflow Classic is coming up.

Comment added

Fires when a comment is added to a task in ProWorkflow Classic.

Actions

Create task

Creates a new task in ProWorkflow Classic.

Update task

Updates a task's status or assignee in ProWorkflow Classic.

Add comment

Posts a comment on a task in ProWorkflow Classic.

Move task

Moves a task in ProWorkflow Classic to a different board or list.

Kayako Explore Kayako →

Triggers

New ticket created

Fires when a new support ticket is created in Kayako.

Ticket status changed

Fires when a ticket's status changes in Kayako.

Ticket assigned

Fires when a ticket in Kayako is assigned to an agent.

SLA breached

Fires when a ticket in Kayako breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Kayako.

Update ticket status

Updates a ticket's status in Kayako.

Assign ticket

Assigns a ticket in Kayako to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Kayako.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in ProWorkflow Classic, update the status of the related support ticket in Kayako so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Kayako, post an urgent warning comment directly on the related task in ProWorkflow Classic. See details

See all ProWorkflow Classic + Kayako integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between ProWorkflow Classic and Kayako?

Yes — describe it in the box above and Knit's Integrations Agent researches ProWorkflow Classic and Kayako's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in ProWorkflow Classic whenever a ticket in Kayako is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Kayako.

Can status updates flow back to the original ticket?

Yes — when the linked task in ProWorkflow Classic changes status, the Agent can post that update back onto the original ticket in Kayako automatically.