Retently Trustpilot

Retently + Trustpilot Integrations, Built by an AI Agent

Put Retently + Trustpilot to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Retently and Trustpilot below — describe the exact one you want above and the Agent builds it on demand.

Retently + Trustpilot When a customer unsubscribes in Retently, update their survey/review eligibility in Trustpilot. See details
Ask promoters for reviews When a high-score response arrives in Retently, send a review request from Trustpilot. See details
Sync respondents When a form is submitted in Retently, create or update the customer in Trustpilot. See details
Follow up on detractors When a low-score response arrives in Retently, flag the customer in Trustpilot. See details

Browse the full workflow library →

Looking to achieve something else with Retently and Trustpilot?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Retently and Trustpilot

Everything Retently and Trustpilot can do inside a workflow — the triggers that start one and the actions that run when it fires.

Retently Explore Retently →

A customer feedback survey platform that measures customer satisfaction using Net Promoter Score across multiple channels.

Triggers
New Survey Response

Triggers when a new survey response is received.

Campaign Score Updated

Triggers when the survey campaign’s score (NPS, CSAT, CES) is updated.

Company Score Updated

Triggers when a company’s score (NPS, CSAT, CES) is updated.

Overall Metric Score Updated

Triggers when the score is updated for a particular metric (NPS, CSAT, CES).

Customer Unsubscribed

Triggers when a customer opts out of surveys.

Actions
Apply Tag to Response

Adds a tag to a survey response.

Apply Topic to Response

Adds a topic to a survey response.

Create or Update Customer

Creates a new customer or updates an existing one.

Schedule a Web In-App Survey

Create a new contact or update an existing one, and schedule a web in-app survey.

Send an Email Survey

Create a new contact or update an existing one, and send and trigger an email survey.

Unsubscribe Customer

Unsubscribes a customer.

Trustpilot Explore Trustpilot →

An online consumer review platform that enables customers to post product ratings and businesses to manage their brand reputation.

Actions
Create Invitation

Create a new invitation to review your company on Trustpilot.

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Customer Stories

See how leading technology firms are scaling their operations

Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
H
Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
J
Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

G2 Leader, Spring 2026G2 Fastest Implementation, Spring 2026G2 High Performer, Spring 2026G2 Best Est. ROI, Spring 2026
FAQ

Common questions about Retently + Trustpilot

Is there a pre-built Retently + Trustpilot automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Retently and Trustpilot's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Retently or Trustpilot connector?

No. The Agent works whether or not Retently or Trustpilot already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can a survey trigger a review request?

Yes. When a response with a high score is submitted in Retently, Trustpilot can send a review request.

Can customers be synced?

Respondents in Retently can be created or updated as customers in Trustpilot.

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