Follow up on detractors

When a low-score response arrives in Retently, flag the customer in Trustpilot.

Try:

See all Retently + Trustpilot integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Retently Explore Retently →

Triggers

New form response

Fires when a form is submitted in Retently.

Survey completed

Fires when a respondent finishes a survey in Retently.

Response updated

Fires when an existing response is edited in Retently.

Actions

Create or update form

Creates or updates a form or survey in Retently.

Retrieve a response

Looks up a specific form response in Retently.

Add a respondent

Adds a respondent or contact to a form in Retently.

Trustpilot Explore Trustpilot →

Triggers

New review

Fires when a customer leaves a new review in Trustpilot.

Review updated

Fires when a review is edited or answered in Trustpilot.

New survey response

Fires when a customer answers a feedback survey in Trustpilot.

Actions

Send a review request

Invites a customer to leave a review with Trustpilot.

Create or update a customer

Adds or updates a customer contact in Trustpilot.

Reply to a review

Posts a public reply to a review in Trustpilot.

Ask promoters for reviews When a high-score response arrives in Retently, send a review request from Trustpilot. See details

Sync respondents When a form is submitted in Retently, create or update the customer in Trustpilot. See details

See all Retently + Trustpilot integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Follow up on detractors” between Retently and Trustpilot?

Yes — describe it in the box above and Knit's Integrations Agent researches Retently and Trustpilot's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can a survey trigger a review request?

Yes. When a response with a high score is submitted in Retently, Trustpilot can send a review request.

Can customers be synced?

Respondents in Retently can be created or updated as customers in Trustpilot.