Salesforce + Jira Service Management Integrations
Put Salesforce + Jira Service Management to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Salesforce and Jira Service Management
See the kind of workflows teams build with Salesforce and Jira Service Management below — describe the exact one you want above and the Agent builds it on demand.
Salesforce + Jira Service Management
Whenever a request is updated in Jira Service Management, sync the latest details to Salesforce.
Open onboarding support tickets for newly closed deals
When a deal is won in Salesforce, automatically create a ticket in Jira Service Management so support engineers can initiate customer onboarding.
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Log activity in CRM when customer tickets are created
When a new ticket is created in Jira Service Management, automatically log activity in Salesforce so account managers stay informed of open customer issues.
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Update deal stages when critical support SLAs are breached
If an SLA is breached in Jira Service Management, automatically update the deal stage in Salesforce to alert sales leaders of potential account risks.
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Browse the full workflow library →
Looking to achieve something else with Salesforce and Jira Service Management?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Salesforce and Jira Service Management
Everything Salesforce and Jira Service Management can do inside a workflow — the triggers that start one and the actions that run when it fires.
Salesforce Explore Salesforce →
Salesforce is a cloud-based customer relationship management software designed to streamline sales, service, and marketing processes across organizations.
TriggersTriggers when a new Attachment is added to a case.
Triggers when a new Contact is created.
Triggers when a field is updated on the object specified. It will output the old and new field values.
Triggers when an attachment, note, or content document is added or updated on any record of the specified Salesforce object.
Triggers when a new Lead is created.
Triggers when a new outbound message is received in Salesforce.
Adds an existing contact to an existing campaign.
Adds an existing file to an existing Record.
Adds an existing lead to an existing campaign.
Direct pass-through to custom Apex REST endpoints at /services/apexrest/... with minimal processing. Send exactly what your Apex class expects.
Adds an existing contact to an existing campaign.
Creates a new attachment (max 25MB).
Jira Service Management Explore Jira Service Management →
Jira Service Management is an IT service desk and ticketing platform that connects IT support and development teams for incident resolution.
TriggersTriggers when a request is created.
Triggers when a request is updated.
Create a new request.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Salesforce + Jira Service Management
Is there a pre-built Salesforce + Jira Service Management automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Salesforce and Jira Service Management's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Salesforce or Jira Service Management connector?
No. The Agent works whether or not Salesforce or Jira Service Management already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Salesforce and Jira Service Management?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Salesforce can automatically generate a ticket in Jira Service Management for implementation support.