Log activity in CRM when customer tickets are created

When a new ticket is created in Jira Service Management, automatically log activity in Salesforce so account managers stay informed of open customer issues.

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See all Salesforce + Jira Service Management integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Salesforce Explore Salesforce →

Triggers

New lead created

Fires when a new lead or contact is created in Salesforce.

Deal stage changed

Fires when a deal moves to a new stage in Salesforce.

Deal won

Fires when a deal is marked won in Salesforce.

Contact updated

Fires when a field on a contact changes in Salesforce.

Actions

Create or update contact

Creates or updates a contact in Salesforce.

Create deal

Creates a new deal in Salesforce.

Update deal stage

Moves a deal to a new stage in Salesforce.

Log activity

Logs a call, email, or note against a record in Salesforce.

Jira Service Management Explore Jira Service Management →

Triggers

New ticket created

Fires when a new support ticket is created in Jira Service Management.

Ticket status changed

Fires when a ticket's status changes in Jira Service Management.

Ticket assigned

Fires when a ticket in Jira Service Management is assigned to an agent.

SLA breached

Fires when a ticket in Jira Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Jira Service Management.

Update ticket status

Updates a ticket's status in Jira Service Management.

Assign ticket

Assigns a ticket in Jira Service Management to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Jira Service Management.

Open onboarding support tickets for newly closed deals When a deal is won in Salesforce, automatically create a ticket in Jira Service Management so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Jira Service Management, automatically update the deal stage in Salesforce to alert sales leaders of potential account risks. See details

See all Salesforce + Jira Service Management integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Salesforce and Jira Service Management?

Yes — describe it in the box above and Knit's Integrations Agent researches Salesforce and Jira Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Salesforce and Jira Service Management?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Salesforce can automatically generate a ticket in Jira Service Management for implementation support.