Summarize survey feedback using AI

When a customer completes a survey in SALT, automatically pass the submission to GAIL to generate a conversation summary for your team.

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See all SALT + GAIL integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SALT Explore SALT →

Triggers

New form response

Fires when a form is submitted in SALT.

Survey completed

Fires when a respondent finishes a survey in SALT.

Response updated

Fires when an existing response is edited in SALT.

Actions

Create or update form

Creates or updates a form or survey in SALT.

Retrieve a response

Looks up a specific form response in SALT.

Add a respondent

Adds a respondent or contact to a form in SALT.

GAIL Explore GAIL →

Triggers

New conversation started

Fires when a new chat or conversation begins in GAIL.

Lead captured in chat

Fires when GAIL captures a lead during a conversation.

Conversation handed off

Fires when GAIL escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through GAIL.

Generate an answer

Asks GAIL a question against its knowledge base and returns the answer.

Summarize a conversation

Uses GAIL to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an GAIL conversation.

Save captured chat leads into survey forms When a chatbot captures a lead in GAIL, automatically add them as a respondent in SALT to begin a formal onboarding survey. See details

Send chatbot follow-up messages after form submissions When a new form response is received in SALT, instruct GAIL to send a personalized chat message to the submitter. See details

See all SALT + GAIL integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Summarize survey feedback using AI” between SALT and GAIL?

Yes — describe it in the box above and Knit's Integrations Agent researches SALT and GAIL's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can AI chatbots act on completed surveys?

Yes, when a customer submits a response in SALT, GAIL can automatically summarize the feedback or send a follow-up chat message to address their concerns.

How does chat lead capture work with forms and surveys?

When a chatbot captures a new lead in GAIL, you can automatically create a respondent record or update entry details in SALT.