When new ticket in Serviceaide, sync it to GitHub.

When a new ticket is logged in Serviceaide, open a tracking issue in GitHub.

Try:

See all Serviceaide + GitHub integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Serviceaide Explore Serviceaide →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Serviceaide.

Ticket status changed

Fires when a ticket's status changes in Serviceaide.

Ticket assigned

Fires when a ticket in Serviceaide is assigned to an agent.

SLA breached

Fires when a ticket in Serviceaide breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Serviceaide.

Update ticket status

Updates a ticket's status in Serviceaide.

Assign ticket

Assigns a ticket in Serviceaide to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Serviceaide.

GitHub Explore GitHub →

Triggers

Job completed

Fires when a job, build or file conversion finishes in GitHub.

Job failed

Fires when a job, build or API request fails in GitHub.

Actions

Run an API request

Calls an GitHub endpoint with data from an earlier step.

Generate or convert a file

Creates a PDF, image or converted file with GitHub.

Validate or look up a value

Checks or enriches a phone number, address or IP with GitHub.

Escalate support tickets to software engineering When a new ticket is created in Serviceaide, automatically create an issue in GitHub so developers can investigate the underlying bug. See details

Update support ticket statuses when code deploys When a deployment is tracked in GitHub, update the ticket status in Serviceaide so support teams know the patch has reached production. See details

Post technical updates directly into support threads When an issue status changes in GitHub, automatically add a ticket comment in Serviceaide to keep support reps informed of engineering progress. See details

See all Serviceaide + GitHub integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “When new ticket in Serviceaide, sync it to GitHub.” between Serviceaide and GitHub?

Yes — describe it in the box above and Knit's Integrations Agent researches Serviceaide and GitHub's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting developer tools with ticketing systems help support teams?

Integrating GitHub with Serviceaide bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.

Can code deployments automatically update customer tickets?

Yes, when a deployment is tracked in GitHub, corresponding ticket statuses in Serviceaide can automatically update to inform agents that fixes are live.