Send confirmation messages in chat after new bookings

When a new booking is made in ServiceWorks, automatically send a message in Rosie to confirm appointment details with the visitor.

Try:

See all ServiceWorks + Rosie integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ServiceWorks Explore ServiceWorks →

Triggers

New booking made

Fires when a new booking or appointment is made in ServiceWorks.

Booking rescheduled or canceled

Fires when a booking in ServiceWorks is changed or canceled.

New customer

Fires when a new customer books for the first time in ServiceWorks.

Actions

Create a booking

Creates a new booking or appointment in ServiceWorks.

Cancel or reschedule a booking

Cancels or moves a booking in ServiceWorks.

Create or update a customer

Creates or updates a customer record in ServiceWorks.

Add the booking to a calendar

Adds a booking from ServiceWorks to a connected calendar.

Rosie Explore Rosie →

Triggers

New conversation started

Fires when a new chat or conversation begins in Rosie.

Lead captured in chat

Fires when Rosie captures a lead during a conversation.

Conversation handed off

Fires when Rosie escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Rosie.

Generate an answer

Asks Rosie a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Rosie to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Rosie conversation.

Create customer bookings directly from chatbot conversations When a lead is captured in chat by Rosie, automatically create a booking in ServiceWorks to reserve a consultation slot without agent intervention. See details

Create customer records when chat support is handed off When a conversation is handed off in Rosie, automatically create or update a customer record in ServiceWorks to prepare for their upcoming meeting. See details

See all ServiceWorks + Rosie integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send confirmation messages in chat after new bookings” between ServiceWorks and Rosie?

Yes — describe it in the box above and Knit's Integrations Agent researches ServiceWorks and Rosie's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do AI chatbots work with online booking systems?

Integrating Rosie with ServiceWorks allows virtual assistants to engage website leads and immediately book calendar slots or register customer details.

Can a chatbot follow up with users after they book an appointment?

Yes, when a booking is made in ServiceWorks, Rosie can send a follow-up chat message with confirmation details.