Target struggling support contacts with retention segments
When an SLA is breached in tawk.to, automatically add the affected customer to a specialized retention segment in Sinch for tailored follow-up.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Sinch Explore Sinch →
TriggersFires when a new subscriber is added in Sinch.
Fires when a campaign is sent from Sinch.
Fires when a subscriber unsubscribes in Sinch.
Adds or updates a subscriber in Sinch.
Creates or sends a campaign from Sinch.
Adds a subscriber to a segment in Sinch.
tawk.to Explore tawk.to →
TriggersFires when a new support ticket is created in tawk.to.
Fires when a ticket's status changes in tawk.to.
Fires when a ticket in tawk.to is assigned to an agent.
Fires when a ticket in tawk.to breaches its response SLA.
Creates a new ticket in tawk.to.
Updates a ticket's status in tawk.to.
Assigns a ticket in tawk.to to an agent.
Posts an internal or public comment on a ticket in tawk.to.
More Sinch + tawk.to workflows
Follow up on marketing unsubscribes with support tickets
When a contact unsubscribes in Sinch, automatically create a ticket in tawk.to so account managers can reach out and gather feedback.
See details
Subscribe support contacts to marketing campaigns
When a new ticket is created in tawk.to, automatically add the customer as a subscriber in Sinch to ensure they receive critical product updates.
See details
See all Sinch + tawk.to integrations → · Browse the full workflow library →
Common questions
Can Knit build “Target struggling support contacts with retention segments” between Sinch and tawk.to?
Yes — describe it in the box above and Knit's Integrations Agent researches Sinch and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Sinch and tawk.to help our support team?
It gives support agents full visibility into recent marketing touchpoints and allows team members to handle subscriber churn risks automatically.
Can unsubscribing from marketing emails generate a support ticket?
Yes, when a contact unsubscribes in Sinch, you can automatically create a ticket in tawk.to so customer service teams can investigate potential churn.