Share incoming text messages with support teams
When a customer sends a new inbound SMS to SmartDialog, post the text content to a shared channel in Google Chat for real-time visibility.
See all SmartDialog + Google Chat integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SmartDialog Explore SmartDialog →
TriggersFires when a new text message is received in SmartDialog.
Fires when a new call comes in or out through SmartDialog.
Fires when a call is missed in SmartDialog.
Fires when a call recording finishes processing in SmartDialog.
Sends a text message through SmartDialog.
Starts an outbound call via SmartDialog.
Creates or updates a contact in SmartDialog.
Sends a recorded voice message via SmartDialog.
Google Chat Explore Google Chat →
TriggersFires when a new message is posted to a channel in Google Chat.
Fires when your team or a keyword is mentioned in Google Chat.
Fires when a new channel is created in Google Chat.
Fires when a new file is shared in Google Chat.
Posts a message to a channel in Google Chat.
Sends a direct message to a person in Google Chat.
Creates a new channel in Google Chat.
Adds a user to a channel in Google Chat.
More SmartDialog + Google Chat workflows
Notify team channels about missed phone calls
When a call goes unanswered in SmartDialog, automatically post an alert message in a Google Chat channel so a representative can follow up.
See details
Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Google Chat channel, automatically send a follow-up text message to the customer via SmartDialog.
See details
See all SmartDialog + Google Chat integrations → · Browse the full workflow library →
Common questions
Can Knit build “Share incoming text messages with support teams” between SmartDialog and Google Chat?
Yes — describe it in the box above and Knit's Integrations Agent researches SmartDialog and Google Chat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate SmartDialog with Google Chat?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Google Chat?
Yes, posting specific messages or mentions in Google Chat can initiate text messages or voice broadcasts sent via SmartDialog.