Send automated transactional emails when tickets are resolved

When a support ticket status changes to closed in Intercom, dispatch a follow-up transactional email via SmartEmailing to collect feedback.

Try:

See all SmartEmailing + Intercom integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SmartEmailing Explore SmartEmailing →

Triggers

New subscriber added

Fires when a new subscriber is added in SmartEmailing.

Subscriber unsubscribed

Fires when a contact unsubscribes in SmartEmailing.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in SmartEmailing.

Actions

Add or update a subscriber

Creates or updates a subscriber in SmartEmailing.

Unsubscribe a contact

Unsubscribes a contact in SmartEmailing.

Add a subscriber to a list

Adds a subscriber to a list or segment in SmartEmailing.

Send a transactional email

Sends a one-off transactional email via SmartEmailing.

Intercom Explore Intercom →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Intercom.

Create support tickets when marketing emails bounce or indicate customer frustration When a subscriber unsubscribes after an email in SmartEmailing, automatically create a ticket in Intercom so a support agent can follow up and assist. See details

Unsubscribe customers from promotional lists when SLAs breach When an urgent support ticket breaches its SLA in Intercom, automatically unsubscribe the contact in SmartEmailing to pause marketing messaging until their issue is solved. See details

See all SmartEmailing + Intercom integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send automated transactional emails when tickets are resolved” between SmartEmailing and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches SmartEmailing and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why should we connect our email marketing platform SmartEmailing with support ticketing in Intercom?

Integrating SmartEmailing with Intercom prevents sending promotional campaigns to unhappy customers with open tickets and lets support agents see marketing engagement history.

Can unsubscribes in SmartEmailing update support tickets in Intercom?

Yes, when contacts adjust their subscription status in SmartEmailing, you can automatically record comments or update status in Intercom to respect customer communication preferences.