Refresh analytics dashboards when an SLA is breached

Whenever a support ticket breaches its SLA in LiveChat, automatically refresh reporting dashboards in Smartlook to reflect updated compliance data.

Try:

See all Smartlook + LiveChat integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Smartlook Explore Smartlook →

Triggers

Report created

Fires when a new report or dashboard is created in Smartlook.

Metric threshold crossed

Fires when a tracked metric in Smartlook crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in Smartlook.

Actions

Refresh dashboard

Creates or refreshes a dashboard in Smartlook.

Export report

Exports a report from Smartlook.

Send alert

Sends an alert when a metric changes in Smartlook.

LiveChat Explore LiveChat →

Triggers

New ticket created

Fires when a new support ticket is created in LiveChat.

Ticket status changed

Fires when a ticket's status changes in LiveChat.

Ticket assigned

Fires when a ticket in LiveChat is assigned to an agent.

SLA breached

Fires when a ticket in LiveChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveChat.

Update ticket status

Updates a ticket's status in LiveChat.

Assign ticket

Assigns a ticket in LiveChat to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in LiveChat.

Create a ticket when a metric threshold is crossed When an operational metric crosses a defined threshold in Smartlook, automatically create an investigation ticket in LiveChat. See details

Create a ticket when a scheduled report is ready When a scheduled analysis report finishes generating in Smartlook, automatically create a review ticket in LiveChat for team inspection. See details

See all Smartlook + LiveChat integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Refresh analytics dashboards when an SLA is breached” between Smartlook and LiveChat?

Yes — describe it in the box above and Knit's Integrations Agent researches Smartlook and LiveChat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can metric anomalies automatically open support tickets?

Yes, when a key business metric crosses a specified threshold in Smartlook, a new ticket can automatically be created in LiveChat.

How can ticket resolution data update our reporting dashboards?

When tickets are updated or SLAs are breached in LiveChat, you can automatically refresh reporting dashboards in Smartlook for real-time visibility.