Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Smith.ai, automatically log the activity on the contact's record in Lawcus.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Smith.ai Explore Smith.ai →

Triggers

New inbound SMS

Fires when a new text message is received in Smith.ai.

New call

Fires when a new call comes in or out through Smith.ai.

Missed call

Fires when a call is missed in Smith.ai.

Call recording ready

Fires when a call recording finishes processing in Smith.ai.

Actions

Send an SMS or MMS

Sends a text message through Smith.ai.

Place an outbound call

Starts an outbound call via Smith.ai.

Create or update a contact

Creates or updates a contact in Smith.ai.

Send a voice message

Sends a recorded voice message via Smith.ai.

Lawcus Explore Lawcus →

Triggers

Case added or updated

Fires when a case or matter is opened or updated in Lawcus.

New lead

Fires when a new client lead is added in Lawcus.

Invoice issued

Fires when a client invoice is issued in Lawcus.

Actions

Create matter

Opens a new case or matter in Lawcus.

Create contact

Adds a client, company or contact in Lawcus.

Create time entry

Logs billable time against a matter in Lawcus.

Send text messages to newly created leads When a new lead is created in Lawcus, automatically send a welcome SMS via Smith.ai to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Lawcus, send an automated SMS via Smith.ai to confirm details with the client. See details

See all Smith.ai + Lawcus integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Smith.ai and Lawcus?

Yes — describe it in the box above and Knit's Integrations Agent researches Smith.ai and Lawcus's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Lawcus and Smith.ai help track phone communications?

Inbound calls, text messages, and missed calls handled in Smith.ai can automatically log activities or update lead profiles directly inside Lawcus.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Lawcus can prompt Smith.ai to send an automated SMS confirmation or message to the client.