Log contact activity when incoming emails arrive

When an email is received in Gmail, automatically log activity in Smokeball to maintain a complete history of customer interactions.

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See all Smokeball + Gmail integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Smokeball Explore Smokeball →

Triggers

Case added or updated

Fires when a case or matter is opened or updated in Smokeball.

New lead

Fires when a new client lead is added in Smokeball.

Invoice issued

Fires when a client invoice is issued in Smokeball.

Actions

Create matter

Opens a new case or matter in Smokeball.

Create contact

Adds a client, company or contact in Smokeball.

Create time entry

Logs billable time against a matter in Smokeball.

Gmail Explore Gmail →

Triggers

Email received

Fires when a new email arrives in Gmail.

Email sent

Fires when an email is sent from Gmail.

Email opened

Fires when a tracked email sent via Gmail is opened.

Email bounced

Fires when an email sent via Gmail bounces.

Actions

Send email

Sends an email via Gmail.

Create draft

Creates a draft email in Gmail.

Add label

Applies a label or folder to an email in Gmail.

Move to folder

Moves an email into a different folder in Gmail.

Send welcome emails to newly created leads When a new lead is created in Smokeball, automatically send an introductory email in Gmail to jumpstart prospect engagement. See details

Update contact records when emails bounce If an email bounced in Gmail, automatically update the contact in Smokeball to flag invalid details and clean up your database. See details

See all Smokeball + Gmail integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log contact activity when incoming emails arrive” between Smokeball and Gmail?

Yes — describe it in the box above and Knit's Integrations Agent researches Smokeball and Gmail's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What are the benefits of linking Smokeball and Gmail?

Connecting them automates prospective buyer engagement, keeps communication histories updated in CRM records, and maintains list health when messages bounce.

Can incoming emails update sales deal notes?

Yes, receiving an email in Gmail can automatically log activity against the matching contact or deal in Smokeball.