Send follow-up emails to new chat leads

When a lead is captured by Botsify, automatically send a welcome and follow-up email from SMTP.com to continue the conversation.

Try:

See all SMTP.com + Botsify integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SMTP.com Explore SMTP.com →

Triggers

Email received

Fires when a new email arrives in SMTP.com.

Email sent

Fires when an email is sent from SMTP.com.

Email opened

Fires when a tracked email sent via SMTP.com is opened.

Email bounced

Fires when an email sent via SMTP.com bounces.

Actions

Send email

Sends an email via SMTP.com.

Create draft

Creates a draft email in SMTP.com.

Add label

Applies a label or folder to an email in SMTP.com.

Move to folder

Moves an email into a different folder in SMTP.com.

Botsify Explore Botsify →

Triggers

New conversation started

Fires when a new chat or conversation begins in Botsify.

Lead captured in chat

Fires when Botsify captures a lead during a conversation.

Conversation handed off

Fires when Botsify escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Botsify.

Generate an answer

Asks Botsify a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Botsify to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Botsify conversation.

Draft email responses when chat conversation is handed off When a customer chat is handed off in Botsify, automatically generate a draft email in SMTP.com with conversation details ready for rep review. See details

Generate bot summaries and support tickets from incoming emails When a new customer email is received in SMTP.com, send the text to Botsify to generate an automated answer or open a support ticket. See details

See all SMTP.com + Botsify integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send follow-up emails to new chat leads” between SMTP.com and Botsify?

Yes — describe it in the box above and Knit's Integrations Agent researches SMTP.com and Botsify's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do Botsify and SMTP.com work together?

Connecting them bridges live website chat and email, letting you email chat leads, save conversation context, and generate AI draft responses for incoming emails.

Can chat transcripts from Botsify be sent automatically via email?

Yes, when leads or support conversations end in Botsify, summary emails or follow-up drafts can be created automatically in SMTP.com.