Convert customer emails into support tickets

When a new customer email is received in SMTP.com, automatically create a tracking ticket in Tidio.

Try:

See all SMTP.com + Tidio integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SMTP.com Explore SMTP.com →

Triggers

Email received

Fires when a new email arrives in SMTP.com.

Email sent

Fires when an email is sent from SMTP.com.

Email opened

Fires when a tracked email sent via SMTP.com is opened.

Email bounced

Fires when an email sent via SMTP.com bounces.

Actions

Send email

Sends an email via SMTP.com.

Create draft

Creates a draft email in SMTP.com.

Add label

Applies a label or folder to an email in SMTP.com.

Move to folder

Moves an email into a different folder in SMTP.com.

Tidio Explore Tidio →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Tidio.

Ticket status changed

Fires when a ticket's status changes in Tidio.

Ticket assigned

Fires when a ticket in Tidio is assigned to an agent.

SLA breached

Fires when a ticket in Tidio breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Tidio.

Update ticket status

Updates a ticket's status in Tidio.

Assign ticket

Assigns a ticket in Tidio to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Tidio.

Notify customers when tickets are updated When a support ticket status changes in Tidio, automatically send a status update email to the submitter via SMTP.com. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in Tidio, automatically send an urgent notification email to support managers via SMTP.com. See details

See all SMTP.com + Tidio integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert customer emails into support tickets” between SMTP.com and Tidio?

Yes — describe it in the box above and Knit's Integrations Agent researches SMTP.com and Tidio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting SMTP.com and Tidio help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Tidio can instantly send email alerts through SMTP.com.