When new unassigned ticket in Snappy, sync it to Odoo CRM.
When an unassigned ticket is generated in Snappy, create or update a lead in Odoo CRM.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Snappy Explore Snappy →
TriggersFires when a new support ticket or chat conversation starts in Snappy.
Fires when a ticket's status changes in Snappy.
Fires when a ticket in Snappy is assigned to an agent.
Fires when a ticket in Snappy breaches its response SLA.
Creates a new ticket in Snappy.
Updates a ticket's status in Snappy.
Assigns a ticket in Snappy to an agent.
Posts a reply or internal note on a ticket or conversation in Snappy.
Odoo Explore Odoo →
TriggersFires when a new contact or lead is added to Odoo.
Fires when a field on a contact changes in Odoo.
Fires when a deal, case or record moves to a new stage in Odoo.
Fires when a deal is marked won in Odoo.
Creates or updates a contact in Odoo.
Creates a new deal in Odoo.
Moves a deal or record to a new stage in Odoo.
Logs a call, email, or note against a record in Odoo.
More Snappy + Odoo workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Odoo, automatically create a ticket in Snappy so support engineers can initiate customer onboarding.
See details
Log activity in CRM when customer tickets are created
When a new ticket is created in Snappy, automatically log activity in Odoo so account managers stay informed of open customer issues.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Snappy, automatically update the deal stage in Odoo to alert sales leaders of potential account risks.
See details
See all Snappy + Odoo integrations → · Browse the full workflow library →
Common questions
Can Knit build “When new unassigned ticket in Snappy, sync it to Odoo CRM.” between Snappy and Odoo?
Yes — describe it in the box above and Knit's Integrations Agent researches Snappy and Odoo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Odoo and Snappy?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Odoo can automatically generate a ticket in Snappy for implementation support.