Flag SLA breaches on project management task boards

If a critical ticket breaches its resolution SLA in SolarWinds Service Desk, post an urgent warning comment directly on the related task in Planview AgilePlace.

Try:

See all SolarWinds Service Desk + Planview AgilePlace integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SolarWinds Service Desk Explore SolarWinds Service Desk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in SolarWinds Service Desk.

Ticket status changed

Fires when a ticket's status changes in SolarWinds Service Desk.

Ticket assigned

Fires when a ticket in SolarWinds Service Desk is assigned to an agent.

SLA breached

Fires when a ticket in SolarWinds Service Desk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SolarWinds Service Desk.

Update ticket status

Updates a ticket's status in SolarWinds Service Desk.

Assign ticket

Assigns a ticket in SolarWinds Service Desk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in SolarWinds Service Desk.

Planview AgilePlace Explore Planview AgilePlace →

Triggers

New task created

Fires when a new task, job or item is created in Planview AgilePlace.

Task completed

Fires when a task in Planview AgilePlace is marked complete.

Due date approaching

Fires when a task's due date in Planview AgilePlace is coming up.

Status changed

Fires when a task, job or project changes status in Planview AgilePlace.

Actions

Create task

Creates a new task, job or item in Planview AgilePlace.

Update task

Updates a task's status or assignee in Planview AgilePlace.

Add comment

Posts a comment on a task in Planview AgilePlace.

Assign task

Assigns a task in Planview AgilePlace to a team member.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in SolarWinds Service Desk, create a matching task in Planview AgilePlace for product engineers to investigate. See details

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Planview AgilePlace, update the status of the related support ticket in SolarWinds Service Desk so support can notify the customer. See details

See all SolarWinds Service Desk + Planview AgilePlace integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Flag SLA breaches on project management task boards” between SolarWinds Service Desk and Planview AgilePlace?

Yes — describe it in the box above and Knit's Integrations Agent researches SolarWinds Service Desk and Planview AgilePlace's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Planview AgilePlace whenever a ticket in SolarWinds Service Desk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving SolarWinds Service Desk.

Can status updates flow back to the original ticket?

Yes — when the linked task in Planview AgilePlace changes status, the Agent can post that update back onto the original ticket in SolarWinds Service Desk automatically.