Start timers when support tickets are assigned
When a support ticket is assigned in SolarWinds Service Desk, automatically start a timer in SMMware so agents accurately track live resolution time.
See all SolarWinds Service Desk + SMMware integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SolarWinds Service Desk Explore SolarWinds Service Desk →
TriggersFires when a new support ticket or chat conversation starts in SolarWinds Service Desk.
Fires when a ticket's status changes in SolarWinds Service Desk.
Fires when a ticket in SolarWinds Service Desk is assigned to an agent.
Fires when a ticket in SolarWinds Service Desk breaches its response SLA.
Creates a new ticket in SolarWinds Service Desk.
Updates a ticket's status in SolarWinds Service Desk.
Assigns a ticket in SolarWinds Service Desk to an agent.
Posts a reply or internal note on a ticket or conversation in SolarWinds Service Desk.
SMMware Explore SMMware →
TriggersFires when a new client is added in SMMware.
Fires when a new project is created in SMMware.
Fires when a new time entry is logged in SMMware.
Fires when a timer is started in SMMware.
Creates a new client in SMMware.
Creates a new project in SMMware.
Logs a new time entry in SMMware.
Starts a timer in SMMware.
More SolarWinds Service Desk + SMMware workflows
Add ticket comments when new time entries are logged
Whenever a new time entry is logged in SMMware, automatically post a detailed ticket comment in SolarWinds Service Desk summarizing work completed.
See details
Create new projects when SLA breaches occur
When a ticket SLA is breached in SolarWinds Service Desk, automatically create a dedicated recovery project in SMMware to track escalation hours.
See details
See all SolarWinds Service Desk + SMMware integrations → · Browse the full workflow library →
Common questions
Can Knit build “Start timers when support tickets are assigned” between SolarWinds Service Desk and SMMware?
Yes — describe it in the box above and Knit's Integrations Agent researches SolarWinds Service Desk and SMMware's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting SMMware with SolarWinds Service Desk help customer support teams?
It allows agents to automatically create time logs in SMMware based on support ticket updates in SolarWinds Service Desk, ensuring accurate billing for technical assistance.
Can starting a timer in SMMware update ticket progress in SolarWinds Service Desk?
Yes, starting work in SMMware can automatically add internal ticket comments or adjust status values in SolarWinds Service Desk to keep clients informed.