Log activity in CRM when customer tickets are created

When a new ticket is created in Support Board, automatically log activity in Odoo so account managers stay informed of open customer issues.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Support Board Explore Support Board →

Triggers

New ticket created

Fires when a new support ticket is created in Support Board.

Ticket status changed

Fires when a ticket's status changes in Support Board.

Ticket assigned

Fires when a ticket in Support Board is assigned to an agent.

SLA breached

Fires when a ticket in Support Board breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Support Board.

Update ticket status

Updates a ticket's status in Support Board.

Assign ticket

Assigns a ticket in Support Board to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Support Board.

Odoo Explore Odoo →

Triggers

New lead created

Fires when a new lead or contact is created in Odoo.

Deal stage changed

Fires when a deal moves to a new stage in Odoo.

Deal won

Fires when a deal is marked won in Odoo.

Contact updated

Fires when a field on a contact changes in Odoo.

Actions

Create or update contact

Creates or updates a contact in Odoo.

Create deal

Creates a new deal in Odoo.

Update deal stage

Moves a deal to a new stage in Odoo.

Log activity

Logs a call, email, or note against a record in Odoo.

Open onboarding support tickets for newly closed deals When a deal is won in Odoo, automatically create a ticket in Support Board so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Support Board, automatically update the deal stage in Odoo to alert sales leaders of potential account risks. See details

See all Support Board + Odoo integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Support Board and Odoo?

Yes — describe it in the box above and Knit's Integrations Agent researches Support Board and Odoo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Odoo and Support Board?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Odoo can automatically generate a ticket in Support Board for implementation support.