Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in SupportBee, create a matching task in Todoist for product engineers to investigate.
See all SupportBee + Todoist integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SupportBee Explore SupportBee →
TriggersFires when a new support ticket or chat conversation starts in SupportBee.
Fires when a ticket's status changes in SupportBee.
Fires when a ticket in SupportBee is assigned to an agent.
Fires when a ticket in SupportBee breaches its response SLA.
Creates a new ticket in SupportBee.
Updates a ticket's status in SupportBee.
Assigns a ticket in SupportBee to an agent.
Posts a reply or internal note on a ticket or conversation in SupportBee.
Todoist Explore Todoist →
TriggersFires when a new task, job or item is created in Todoist.
Fires when a task in Todoist is marked complete.
Fires when a task's due date in Todoist is coming up.
Fires when a task, job or project changes status in Todoist.
Creates a new task, job or item in Todoist.
Updates a task's status or assignee in Todoist.
Posts a comment on a task in Todoist.
Assigns a task in Todoist to a team member.
More SupportBee + Todoist workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Todoist, update the status of the related support ticket in SupportBee so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in SupportBee, post an urgent warning comment directly on the related task in Todoist.
See details
See all SupportBee + Todoist integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between SupportBee and Todoist?
Yes — describe it in the box above and Knit's Integrations Agent researches SupportBee and Todoist's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Todoist whenever a ticket in SupportBee is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving SupportBee.
Can status updates flow back to the original ticket?
Yes — when the linked task in Todoist changes status, the Agent can post that update back onto the original ticket in SupportBee automatically.