Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Text Request, automatically log the activity on the contact's record in Capsule.

Try:

See all Text Request + Capsule integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Text Request Explore Text Request →

Triggers

New inbound SMS

Fires when a new text message is received in Text Request.

New call

Fires when a new call comes in or out through Text Request.

Missed call

Fires when a call is missed in Text Request.

Call recording ready

Fires when a call recording finishes processing in Text Request.

Actions

Send an SMS or MMS

Sends a text message through Text Request.

Place an outbound call

Starts an outbound call via Text Request.

Create or update a contact

Creates or updates a contact in Text Request.

Send a voice message

Sends a recorded voice message via Text Request.

Capsule Explore Capsule →

Triggers

New contact or lead

Fires when a new contact or lead is added to Capsule.

Contact updated

Fires when a field on a contact changes in Capsule.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Capsule.

Deal won

Fires when a deal is marked won in Capsule.

Actions

Create or update contact

Creates or updates a contact in Capsule.

Create deal

Creates a new deal in Capsule.

Update record stage

Moves a deal or record to a new stage in Capsule.

Log activity

Logs a call, email, or note against a record in Capsule.

Send text messages to newly created leads When a new lead is created in Capsule, automatically send a welcome SMS via Text Request to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Capsule, send an automated SMS via Text Request to confirm details with the client. See details

See all Text Request + Capsule integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Text Request and Capsule?

Yes — describe it in the box above and Knit's Integrations Agent researches Text Request and Capsule's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Capsule and Text Request help track phone communications?

Inbound calls, text messages, and missed calls handled in Text Request can automatically log activities or update lead profiles directly inside Capsule.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Capsule can prompt Text Request to send an automated SMS confirmation or message to the client.